Privacy Policy

Last updated: February 12, 2026

1. Introduction

Octatech, operating as FormForm ("we," "our," or "us"), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address)
  • Project information and client details
  • Conversation data from client discovery sessions
  • Usage data and analytics
  • Subscription and billing information (processed by Paddle)

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our service
  • Process and analyze client conversation responses
  • Generate insights and synthesis reports for designers
  • Communicate with you about your account
  • Improve our service and develop new features

4. Payment Data Processing

Payment and billing information is processed by Paddle.com Market Ltd ("Paddle"), our authorized reseller and Merchant of Record. When you subscribe to a paid plan:

  • Paddle collects and processes your payment information directly
  • We do not store your credit card or payment details on our servers
  • Paddle handles all payment processing, tax calculation, and invoicing
  • We receive only minimal information from Paddle (subscription status, billing dates) to provide the Service
  • Paddle's privacy practices are governed by their Privacy Policy

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at the email address provided below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@formform.net.